| Verizon | 1916 NE 335th Ave | Despite 3 directional antennas serving each of 3 wireless modems, we have frequent "no internet access" episodes affecting one or all of the modems. The hours suggest network overload, oversold network with inadequate investment in adding tower capacity. Signal strength on modem displays is usually one bar at these times, enough for phone calls but not data. Multiple calls to tech support have happened; one time that we were given field engineer report it came back as slow network speed without further information. Verizon hasn't even given us the benefit of what they know about tower locations and where we might re-aim our antennas for the best results, nor any information about plans to improve network capacity. At about $225 per month for 2 phones and 3 modems, to get enough "unlimited" 4G at a limit of 20 Gb per device, this is a poor value. | 2019 |
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